Need help using a DeepHealth website?
If you have difficulty accessing content or using a feature on a DeepHealth-controlled public website, contact [email protected]. Please include the page or URL, a brief description of the issue, the browser, device, or assistive technology used, and your preferred contact method. Do not send protected health information, medical records, or patient information by email. If protected health information or patient information is needed, DeepHealth will provide instructions for using an appropriate secure channel.
DeepHealth works to make public website content accessible and usable for website visitors, including visitors who use assistive technologies. Accessibility is part of website quality, compliance, and user experience for public-facing content under DeepHealth control.
This Website Accessibility Statement applies only to DeepHealth-controlled public websites and public-facing website content that DeepHealth makes generally available without authentication, contractual access controls, or other restricted-access conditions. It is intended for visitors who use those websites.
This Statement does not apply to DeepHealth clinical products, customer systems, internal systems, physician, technologist, staff, customer, or support tools, non-public services, controlled-access trust centers, security or diligence repositories, restricted portals, or other controlled-access resources, third-party websites, or third-party content that DeepHealth does not control, unless a specific page or notice states otherwise. Product accessibility commitments, technical requirements, support obligations, and customer requirements are governed by the applicable product documentation, contracts, agreements, implementation materials, and other governing notices.
DeepHealth uses WCAG 2.2 Level AA success criteria as a technical reference for public website content under DeepHealth control, where applicable and feasible. DeepHealth also considers applicable accessibility laws, regulations, and standards based on the relevant website, content, jurisdiction, and use case. This Statement is not intended to identify all standards or requirements that may apply to DeepHealth products, services, customer environments, or jurisdictions.
These references guide accessibility review and remediation activities for public website features under DeepHealth control.
DeepHealth uses risk-based accessibility review activities for public website content under its control. The review method depends on the website, content type, release stage, risk, and issue reported.
DeepHealth public-facing websites may include downloadable files, embedded media, forms, or other services provided by third parties. DeepHealth does not control all third-party code, tools, content, or external websites.
When a reported accessibility issue involves public website content under DeepHealth control, DeepHealth reviews the report and takes steps it determines are appropriate under the circumstances. When an issue involves a third-party component, source code, website, or content, DeepHealth reviews available options, which may depend on vendor capabilities, contractual rights, technical feasibility, and operational considerations.
How we review accessibility reports
When DeepHealth receives an accessibility report, DeepHealth reviews it and routes it for appropriate assessment. DeepHealth may request additional information when needed to understand the report. Reports are tracked and escalated as appropriate based on the nature of the issue, applicable requirements, and operational risk.
Alternative formats and assistance
If you need DeepHealth-controlled public website content in an accessible format or need assistance using website content, contact [email protected]. DeepHealth will review the request and provide reasonable assistance or an available alternative format where required by applicable law or otherwise appropriate and feasible.
Privacy and related notices
Information submitted in connection with an accessibility request is handled in accordance with the applicable DeepHealth Website Privacy and Cookie Notice.
This Statement is limited to public website accessibility and is not a product accessibility specification. For clinical products, services, customer environments, protected health information, and product-specific accessibility commitments, the applicable product documentation, contracts, agreements, implementation materials, support channels, and other governing notices apply.
Review and updates
DeepHealth reviews this Statement periodically and may update it as websites, accessibility practices, applicable standards, or legal requirements change.
Contact information
Accessibility contact: [email protected]
General privacy contact: [email protected]